FAQs
  • Setup Troubleshooting
    Error Message1
    "Cannot connect to your Wi-Fi. Please check the Wi-Fi SSID / password or Wi-Fi settings"
    • If you have seen this message during setup, you have entered an incorrect Wi-Fi password. If you continue to receive this message even after you have entered the correct Wi-Fi password, unplug the camera and power it back up to try again.
    • Please avoid using special characters in German, French, or some other European language in Wi-Fi SSID and password (such as ä,ü,ö,ß) .
    • The camera supports a 2.4G Wi-Fi band, please avoid using 5G Wi-Fi.
    Error Message2
    “The camera is already registered. You can only register the camera with one primary account. Multiple users can use the same primary account on different devices simultaneously”
    The camera can be registered with one account at a time. For multiple users, you can:
    • Login with this primary account on different devices simultaneously.
    • Enable the guest account. Guest users have access to limited app functions.
    • To register the camera with a new account, delete the camera from the original account (Option>Delete Camera), then register the camera with the new account.
  • Camera Offline or Video/Audio Freezes
    If the camera is offline or the video freezes, you do not need to reset the camera. It just means your internet connection is not good. The camera will stream video again when the internet connection improves.
    • Make sure your camera is close enough to your Wi-Fi router to receive a signal.
    • Have at least 2Mbps Wi-Fi upload bandwidth available. Without enough bandwidth, your connection might be unstable.
    • In the Options menu, change video quality to Medium or Low. Doing so will reduce the bandwidth required and improve the connection.
    • Avoid wireless interference by moving the camera away from connected devices and electronic devices using a large power source like television, home theater, cordless phones...etc.
  • Multiple Users on Different Devices
    The camera can be registered with one account only. For multiple users, you can choose to:
    • Login with this account on different devices simultaneously.
    • Enable the guest account. Guest users can only use limited app functions.
    If you want to register the camera with another new account, please delete the camera from the original account first (Option->Delete Camera), and then register the camera with the new account.
  • Night Vision (black-and-white mode)
    In order to provide a clearer image, infrared night vision will be activated automatically when there is not enough light in the room, causing the picture to appear black and white. When it is bright enough in the room, the camera will return to color mode automatically.
  • Taking the Camera to a Different Place
    Because the camera is able to be set up for only one Wi-Fi network at a time, you must change the Wi-Fi settings when using the camera in a new place. First, turn the camera on in your new location. Next, go to the Options menu and tap "Change Wi-Fi Settings" and follow the instructions.
  • Changing Camera Ownership
    The camera can be set up with one account and one Wi-Fi network at a time. To give your camera to another user and delete your information, go to the Options menu and select "Delete Camera." This will unlink the camera from your account. Next, press the Reset button found on the back of the camera and hold for 5 seconds while the camera is on. This will clear all Wi-Fi information.
  • Sound/ Motion Alert
    Sound Alert:
    The app will alert you if it detects sound beyond your selected sensitivity that lasts longer than 6 seconds. You will receive one alert per minute.
    Motion Alert:
    The app will alert you right away if it detects movement beyond your selected sensitivity. You will receive one alert every 5 minutes.
  • Audio Only Mode
    You can stream audio in the background of your smart device by using Audio Only Mode:
    • Turn on the mode in your Settings menu, and then return to Live View.
    • Press your device's home button or power bottun, and audio will continue to stream in the background.
  • Other Questions
    Often, restarting your camera will fix troubleshooting issues. Simply unplug the camera and plug it back in. Your settings will remain intact.
    For more questions, please contact: support@gynoii.com
Most asked questions
  • How to Setup Gynoii Smart Baby Monitor?


  • Why do we use Wifi instead of 2.4G RF?
    Wifi brings more possibilities to the baby monitor because it could delivery information to your mobile phone and controlled by mobile phone with any distance. 2.4G RF has a very short range, even shorter if you have to go through obstacles (walls, doors etc…). WIFI addresses these problems, and set up is a breeze.
  • What different functions Gynoii baby monitor brings to?
    Wifi allows you to be with your baby if you’re in the office or even far away on the business trip. You could watch your baby sleeping, hear baby’s voices or crying even if you’re reading your email or browsing webpage on the mobile phone. Making the snapshots, clips and Time-Lapse videos, you could share to all your social networks like Facebook, Instagram, Twitter…etc. Let is sending sound or motion notification to you if you’re busying at work or sleeping. Talk or play the lullaby music if you want to comfort the baby. It’s more convenient and more with entertainment.
  • Is Gynoii compatible with my phone?
    Gynoii baby monitor works with any iPhone or iPad device running iOS version 6.0 (or newer). It is also compatible with Android phones running Android version 4.0 (or newer). Please note that you must have a compatible IOS or Android device for setup. Your phone can be connected to any cellular or WIFI network to send and receive video and information.
  • How to connect my phone to Gynoii baby monitor?
    Follow these steps:
    • Download free Gynoii baby App, and power on baby monitor.
    • Wait for 90 seconds until the camera completely booting up.
    • Select the MAC address of the camera and connect it from the App.
    • Wait for counting down and go next if you heard “Ting-tong”.
    • Select the SSID of your Wi-Fi environment and enter the password.
    • Scan the QR code which is stamped in the back of the camera.
    • It’s done and now you could watch your baby from mobile.
  • How clear of the pictures of Gynoii baby monitor?
    The resolution is 720P. It’s much clear day and night, comparing to traditional 2.4G RF baby monitor. The resolution could be reduced lower based on the preference of the users.
  • What does the Gynoii Time-Lapse journal work?
    Time-Lapse video let the parent quick review what’s going on of the baby during a certain period. It’s also lots of fun to share these speed-up videos to your family and close friends. Just simply click on when you leave the baby alone for a while and click off once you’re back. The system will automatically transfer to a Time-Lapse video around 20 to 40 seconds. Try to use this functions every day and you’ll have a wonderful baby journal of little one from very beginning.
  • How many users could watch or hear at the same time?
    The maximum users is 4 which are available login to see the baby at the same time. Normally, there is only one user could see the baby one time on other branded Wifi baby monitor. Gynoii is advance on this limitation and bring more family into the group.
  • How a person is notified that he or she has a new sound or motion notification?
    Once the volume of baby crying is higher than a certain Db, the system will send a sound notification to the mobile. The user could immediately click on and check the live video of the baby. Same way we do on the motion detection. Once the camera detect a certain range of baby move, the system will send a motion notification to the user.
  • Is there a cost to storage Gynoii snapshots or videos?
    The photos and videos are stored directly to your mobile phone, so there is no any cost like cloud fee on it.
  • What social network I could share Gynoii snapshot and videos to?
    All kinds of social network you could share to, like Facebook, Instagram, Twitter, Pintrest, Google+…etc. If you install any App of social network, you could share onto it from Gynoii baby as well.
  • How long can I make the Time Lapse Baby Journal?
  • Is there a cost to send my voices or lullaby music?
    Messaging to the Gynoii baby monitor is free. Our app is free to download too.
  • How secure is Gynoii baby monitor?
    Gynoii snapshot and video can only be sent to your trusted network of friends and family. If you are a parent with little baby, you must confirm all family and friend invites through family account.
  • Can I use my phone for emails or webpage, and still monitor my baby?
    If you enable the “Audio only mode”, you could hear your baby crying or voice even you’re working any other app on your mobile. The baby volume is still operating in the background even if you close Gynoii baby app. You could read the email, browse the webpage or send the message, open up the live monitoring if you heard the baby crying is getting larger.
  • Is my Gynoii baby monitor Wi-Fi compatible overseas?
    If you have password to access the Wi-Fi environment, your Gynoii baby monitor could be online by input the same password. It’s compatible most of the Wi-Fi environment most of the world.
  • What do the 3 lights in the back of monitor mean?
  • What if I can’t scan the QR code?
    Sometimes the stamp of QR code is not clear to scan if it has been damaged. Instead of that, there is another activate code that you could enter in the back of the baby camera.
  • How to enable Infrared Night Vision on the camera?
    You could enable the Infrared Night Vision in the setting option, so you could watch the baby if the baby is sleeping. Remember to enable this function if you want to record the video or detect the motion in the dark environment.
  • How do I add new cameras to my family account?
    Just simply scroll the live view pages to the end of right. The last page shows the adding camera option. Click the plus button to add the camera by picking up the MAC address, select the SSID of Wi-Fi environment and enter the password, scan the QR code which are all the same as you add the first camera.
  • How many cameras can be added to the app and family account?
    Technically, there are unlimited cameras you could add into your app and account. However, it may varied depends on the bandwidth of your Wi-Fi environment. 4 cameras will be fun in general use.
Error Messages after scanning the QR Code
  • Cannot connect to your Wi-Fi? Please check the Wi-Fi SSID / password or Wi-Fi settings. (Wi-Fi 5GHz band is not supported)
    In the initial setup process, if you see this error after scanning the QR Code, it means the baby monitor cannot connect to your Wi-Fi network.
    What to do if you see this error:
    • Please make sure you're using a Wi-Fi network on the 2.4GHz Band (802.11b/g/n). The camera is not compatible with Wi-Fi networks on the 5GHz Band.
    • The Wi-Fi SSID and password is Case Sensitive, please make sure you've entered correct information. For example, "A" is different with "a".
    • Avoid using special characters in your Wi-Fi SSID and password. Although the camera supports common special characters in Wi-Fi SSID and password, we suggest you to change the Wi-Fi SSID and password to a combination of English letters and numbers. Special letters in German, French, or some other European language may cause problems. Some Special characters like "'" may cause problems, too. (For example: the Wi-Fi SSID name "Andy's WiFi").
    • Avoid Using Hidden Wi-Fi Network. The camera is able to connect with hidden Wi-Fi network. However, in the initial setup process of the baby monitor, please change your network SSID to unhidden. Once you have completed the set up process of the baby monitor, you can hide the network SSID again.
    • For the setup on iOS devices, you will be asked to choose the encryption type of your Wi-Fi network. If you don't know it, please choose "Auto Select" when choosing the encryption type. If you know the encryption type of your Wi-Fi network, just choose the one you are using.
  • The camera is currently used?To add the camera again, please delete the camera from the original account.
    In the initial setup process, if you see this error after scanning the QR Code, it means the baby monitor is already registered with an existing account under the same Wi-Fi network.
    What to do if you see this error:
    • You can only bind your camera with one account. Multiple users can login with this account on different devices simultaneously.
    • If you want to add the camera to another new account, you need to delete the camera from the original account first (Go to Option Page--> Delete Camera), and then you can add the camera to the new account.
  • Cannot read the QR code? Please try again with Manual Input.
    In the initial setup process, if you see this error after scanning the QR Code, it means the QR Code sticker might be stained or not clear enough.
    What to do if you see this error:
    • Please try again with Manual Input. Type in the Mac/Activation Code of the camera manually.
Problems in the setup process
  • Cannot find the camera in the set up process?
    • In the iOS setup process, you will be asked to connect to the camera in.
    • In the Android setup process, you just need to choose the camera to connect to.
  • Try to Scan the QR Code but no response at all?
    The QR Code sticker might be stained or not clear enough. Please try again with Manual Input. Please type in the Mac/Activation Code of the camera manually.
  • I lost my QR Code sticker, how do I do?
    In this case, please contact us at: support@gynoii.com
  • What to do if you cannot find the camera to connect to?
    There are 2 reasons for this case:
    You've just powered on the camera, and it's still starting up.After powering on the camera, the camera will be starting up. Normally the start up process takes around 2~3 minutes.
    • After 2~3minutes of the start up process, if you see only the blue light is on, and the infrared light at the front of the camera is off, it means the camera is not connected to any Wi-Fi networks yet. You can find the camera in your Wi-Fi list to set up.
    • After 2~3minutes of the startup process, if you see only the blue light is on, and the infrared light at the front of the camera is on, too. it means the camera is still in the setup process. If it takes too long for more than 3 minutes, please try to unplug the camera, and power it on again.
    You have already set up the camera with another Wi-Fi network. After 2~3minutes of the startup process, if you see all the 3 LED lights are on, and the infrared light at the front of the camera is off, it means the camera has been set up with a Wi-Fi network .
    • You can only bind your camera with one account and one Wi-Fi network. Multiple users can login with this account on different devices simultaneously. If you want to add the camera to another new account, you need to delete the camera from the original account. (Go to Option Page--> Delete Camera). And because the camera has been set up with a Wi-Fi network, you need to reset the camera by pressing the reset button for 5 seconds while the camera is powered on.